Frequently Asked Questions

Booking in advance is advised, particularly during our peak summer season. Group bookings need to be made directly, rather than through the website – please call +44 (0)1887822010 or email aberfeldydistillery@dewars.com

You can contact us via email at aberfeldydistillery@dewars.com. Our office hours are typically 10am – 4pm Monday to Friday. Alternatively, you can call us on +44 (0) 1887 822010.

We offer full wheelchair access in the Whisky Lounge, Café and Distillery Shop as well as the Heritage Museum and Warehouse. Access is limited in the distillery due to stairs. For more information, please call us on +44 (0) 1887 822010 or email aberfeldydistillery@dewars.com to get a copy of our full access statement.

April to October

o Monday to Saturday: 10am – 6pm
o Sunday: 12pm – 4pm

November to March

o Monday to Saturday: 10am – 4pm
o Sunday: Closed

We also close for a short period over Christmas. Please check our website closer to the time for the latest updates.

For around one month each winter, the distillery pauses production to carry out essential maintenance. During this period, access to certain areas of the distillery may be limited for health and safety reasons. If you’d like more information about our Silent Season, please get in touch with our team at aberfeldydistillery@dewars.com.

Yes! We offer a great selection of our whiskies, including some distillery exclusives, online, as well as a range of our most popular gift items. Visit shop.dewars.com to browse our selection and join our mailing list to receive updates on new ranges.

Yes! We offer gift cards in a range of monetary values, available to purchase through our online shop. If you’re looking for a quick and easy gift, we also have a selection of e-vouchers you can choose from, delivered straight to their inbox.

All major credit and debit cards are accepted when making a booking online. When visiting us, payments can be made using all major credit and debit card, apple pay and google pay. We do accept cash at Dewar’s Aberfeldy Distillery, but card payments are preferred.

Large groups must be pre-booked in advanced. Please call +44 (0)1887 822010 or email us at aberfeldydistillery@dewars.com to book parties of more than 14 people.

Yes, we do offer concessions on full priced Dewar’s Aberfeldy tour tickets for guests aged 65+, members of the Armed Forces community and veterans (with a valid card), as well as Blue Light emergency services cardholders. Simply select a concession ticket when booking online and remember to bring your valid identification with you on the day of your visit.

Yes! If you’re driving, we offer complimentary sample bottles so you can take your whisky home and enjoy it later. Simply book our Drivers’ Tour ticket at checkout. If you forget to do this when booking, no problem at all – just let us know when you check in and we’ll happily arrange a drivers’ pack for you.

Yes, children are welcome on the Dewar’s Aberfeldy Experience. All children must be accompanied and supervised by a parent or guardian at all times while in the distillery and visitor centre. Children still require a ticket to attend; however, children under 5 can join free of charge and must still be included in your booking.

Our guided tours are delivered in English. However, the smart app used in our heritage exhibition and our printed production tour guide are available in nine additional languages: French, German, Spanish, Italian, Dutch, Greek, Russian, Japanese, and Chinese, as well as English. If you would like to bring an interpreter with you, please let us know in advance at aberfeldydistillery@dewars.com.

Photography is welcome in the Visitor Centre, Museum, and Warehouse. If you’d like images of the production process, these are available to download during your visit, or we’d be happy to email them to you afterwards.

We’re happy to welcome well-behaved dogs in our shop and in designated areas of our whisky lounge. To ensure a comfortable experience for all guests, please always keep your dog on a short lead and under the close supervision of a responsible adult.

Assistant dogs are welcome throughout our Visitor Centre and Warehouse, but not within the production area.

No specialist clothing is required. However, as this is a traditional working distillery, we do ask that sensible footwear is worn on the distillery tour – this means no open toed shoes or high heels. If needed, we can provide shoes, along with complimentary socks.

Yes, please contact us at aberfeldydistillery@dewars.com for more details about our special events and private hire.

We can offer private whisky tours of the distillery with your own personal tour guide, or we can create a bespoke luxury itinerary for you. Please call +44 (0) 1887822010 or email aberfeldydistillery@dewars.com to start planning your experience.