Dewar’s Aberfeldy Distillery terms and conditions

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BOOKING TERMS & CONDITIONS

 

INFORMATION ABOUT US

Tours, experiences and events (“Experiences”) at Dewar’s Aberfeldy Distillery (the “Distillery”) are operated by John Dewar and Sons Limited (“we”, “the company”, “JDSL”). John Dewar and Sons Limited is registered in England at Bacardi Brown Forman House, Kings Worthy, Winchester, Hampshire, SO23 7TW, with registered company number 613551.

The following Booking Terms and Conditions, as well as any information contained in the booking form or tickets provided to you, apply to all bookings for Experiences at the Distillery. They shall be deemed to commence upon booking ticket(s) for an Experience.
 

ONLINE BOOKING SERVICE AND WEBSITE

We will endeavour to ensure that the information displayed on the website is current and accurate. However, we cannot be held liable for any errors.

We reserve the right to change or withdraw the Experiences on the website without any prior notice.
 

YOUR OBLIGATIONS:

Upon booking tickets for an Experience, you warrant that:

  • You are 18 years old or over.
  • All details you have provided for yourself or other guests are correct to the best of your knowledge.
  • The payment card is your own and the total amount for the booking is able to be paid for in full from the account.
  • You will abide by these Booking Terms and Conditions.

 

CONDITIONS OF ENTRY TO THE EXPERIENCE

All Experiences are subject to availability and may be altered or cancelled at any time. On arrival, you must show the payment card used during online booking or the booking code for your party, because proof of payment is required prior to entry to the Distillery.

All visitors may be subject to an age check on arrival at the Distillery, so visitors should bring photo identification (“ID”) to the Distillery. We operate a Challenge 25 policy. If our staff believe or suspect any visitor who wishes to consume alcohol is under 25, that visitor will be asked to produce photo ID. In that event, if you cannot produce valid photo ID, you will not be served and you may be asked to leave the Distillery.

All other concessions must bring valid proof of the relevant entitlement (e.g. NUS card, military or services card or photo ID).

Any guests under 18 must be accompanied by an adult over the age of 18.

Ticket holders for the Dewar’s Aberfeldy Distillery Experiences (including disabled guests and groups) must arrive at the visitor centre between the specified arrival times. Latecomers will not be admitted to the Experience except at the absolute discretion of JDSL.
We reserve the right to refuse admission to the Distillery.

As a working distillery, we cannot allow visitors with high heels or open-toed shoes into the production areas. Please ensure that you wear sensible footwear to the distillery.
 

PROMOTIONS

This section gives the details on any specific promotions Dewar’s Aberfeldy Distillery is running.
 

PRICES AND PAYMENT

PRICES

The price of any Experience, will be as quoted on the website www.dewarsaberfeldydistillery.com. All prices shown are inclusive of VAT. We reserve the right to change the prices of any Experience at any time and without prior notice. However, once a booking e-mail has been received by you, the price of that Experience will not change.
 

PAYMENT

We accept Visa and MasterCard credit cards, Visa Delta and Maestro debit cards and American Express/Diners Card. By booking an Experience, you consent to payment being charged to your credit/debit card. All credit/debit cardholders are subject to validation checks using 3DSecure and may be subject to checks through your banking provider. If your card issuer does not authorise payment, we will not be liable for any delay or non-delivery.
All experiences shall be booked and paid for in GBP Sterling.
 

CANCELLATIONS AND CHANGES TO BOOKINGS

If we cancel your Experience in its entirety, you will be entitled to a full refund for the purchase price of the Experience.

We will use reasonable endeavours to be open and operational during published opening hours, but we reserve the right to close the Experience on any given day or part thereof, whether for security or any other reason, without notice. In the event of total closure, any tickets issued for use only on the day of closure will be exchanged or refunded by JDSL at the price paid for them, but no further compensation will be paid.

From time to time, parts of the Experience may be closed (e.g. for maintenance, events or for technical reasons). Tickets will not be refunded and no compensation will be paid in the event of such closures.

If you cancel a booking or do not arrive for a scheduled Experience, tickets cannot be exchanged or refunded unless at the discretion of JDSL management.

Tickets are non-transferable and non-refundable.

You may cancel unused vouchers/gift cards from Dewar’s Aberfeldy Distillery at any time up to 14 days after the date upon which the voucher was purchased. Please contact us by phone or by e-mail at aberfeldydistillery@dewars.com within the 14 day period and we will provide a full refund. Refunds will be made to the person who purchased the voucher using the same means of payment used for the initial purchase. Once an experience has been booked using the voucher the right to cancel the voucher will be lost.
 

GROUP BOOKINGS

Any group of 11 people or more must be booked in advance by contacting Dewar’s Aberfeldy Distillery. We have a capacity restriction through the production area of 16 people, so groups larger than this will be split and timings staggered.
 

OUR LIABILITY

If you suffer losses as a result of JDSL breaking these conditions, our liability is strictly limited to the purchase price of the Experience you purchased. We are not responsible for any loss of profit, loss of business, loss of goodwill, or any indirect, special or consequential loss, damage, costs, expenses or other claims which arise out of in connection with the Experience.

Notwithstanding the foregoing, nothing in these terms limits in any way our liability:

  • For death or personal injury caused by our negligence;
  • Under section 2(3) of the Consumer Protection Act 1987;
  • For fraud or fraudulent misrepresentation; or
  • For any matter which cannot be excluded by law.

 

EVENTS OUTSIDE OF OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control (“Force Majeure Event”). Our performance under these terms and conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms and conditions may be performed despite the Force Majeure Event.
 

AT THE DISTILLERY

 

VISITOR HEALTH AND SAFETY

Distillery staff may draw visitors’ attention to certain Health & Safety procedures, to which visitors must adhere.
 

VISITOR CONDUCT

While at the Distillery, visitors must observe the following:

  • No smoking other than in the designated smoking area
  • No pets or animals. Guide dogs and hearing dogs are welcome in the visitor centre, but cannot enter the distillery as it is a food production facility.
  • No access to any area of the Distillery other than areas designated for access by Visitors.

We reserve the right to remove anyone from the Distillery if their behaviour is considered likely to cause offence or create a nuisance to other visitors or staff.
 

SECURITY

In the interests of safety, visitors may be asked to submit to a search of their person or belongings and anyone refusing to submit or found to be in possession of materials believed by JDSL to be dangerous or unsuitable will be denied entry or removed from the Experience.

JDSL accepts no responsibility for loss, theft or damage to any personal belongings brought into the Experience.
 

PHOTOGRAPHY

Flash photography and video recording is strictly prohibited within the production areas.

When in the production areas, for safety reasons mobile phones, cameras and any electrical equipment must be switched off.

From time to time JDSL or other authorised third parties may carry out photography or other recording at the Distillery and any images or recordings may feature visitors. Visitors consent to the use of such images by JDSL in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with JDSL and/or any authorised third party.
 

ACCESSIBILITY

All spaces within the Dewar’s Aberfeldy Distillery visitor centre are fully accessible, however there are some restrictions within the production areas. Electric wheelchairs and mobility scooters will be unable to pass through the production area but there are manual wheelchairs at the visitor centre. If you have any requirements for special assistance, please contact us in advance to ensure we can receive you and ensure you get the best possible experience.
 

HEARING IMPAIRED ASSISTANCE

The tour of the production area is hosted by a tour guide who explains the production process. For visitors with hearing impairments, we can offer a written script on request.
 

VISUALLY IMPAIRED ASSISTANCE

Guide Dogs are welcome in the visitor centre, but cannot enter the Distillery as it is a food production facility. We recommend carers accompany our visually impaired visitors.

There are hand rail extensions and contrasting floor textures throughout the Distillery.

Please note that the lighting levels within some of the rooms are low and in others which have windows extremely bright.
 

CARERS

The Distillery operates a Free Carers Policy, whereby it offers a free carer ticket to any customer who requires essential assistance to visit our Distillery.
 

GENERAL

We also reserve the right to refuse to process a transaction for any reason.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question will not be affected.
These terms and conditions and any document expressly referred to in them constitute the whole agreement between you and us and supersede any previous arrangement, understanding or agreement between you and us relating to the subject matter of these terms and conditions.

Any contract between you and us pursuant to these terms and conditions will be binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge, sub-contract or otherwise dispose of any such contract, or any of your rights or obligations arising under such a contract, without our prior written consent.

These terms and conditions are governed by and construed in accordance with the Laws of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in either the Scottish courts or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.